Refund policy

30-Day Return Policy

Orders placed with any discount code or promotional offer are eligible for exchange only and are not eligible for a refund.

At Lauren G Adams, we want you to love your jewelry. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return window for eligible items.

Return Eligibility

To qualify for a return:

  • Items must be returned within 30 days of the delivery date.

  • Jewelry must be unworn, undamaged, and in original condition.

  • All tags, packaging, and accessories must be included.

  • Customized or personalized items are final sale, unless they arrive damaged or defective.

Orders placed using any discount code, promotional offer, or sale pricing are eligible for exchange only and are not eligible for a refund.

How to Start a Return

To initiate a return:

  1. Email our customer service team at Marketing@laurengadams.com.

  2. Carefully package the item to prevent damage during transit.

  3. Ship the return using a trackable shipping method.

Return shipping costs are the responsibility of the customer.

Refund Processing

Once your return is received:

  • Our team will inspect the item to ensure it meets our return requirements.

  • If approved, a refund will be issued to the original payment method within 3–5 business days.

  • Refunds are issued for the purchase price of the item only. Original shipping fees are non-refundable.

  • Please allow additional time for your financial institution to process the refund.

Exchanges

For most orders, we handle exchanges as a return and re-order. Orders placed with a discount code or promotional offer are exchange only: because they are not eligible for a refund, email us and we will arrange an exchange for another size, style, or color of equal value.

If you would like a different size, style, or color:

  1. Submit a return for the original item.

  2. Place a new order for the desired piece.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at Marketing@laurengadams.com.

Please include:

  • Your order number

  • Photos of the item

Our team will review the issue and arrange a replacement or refund if applicable.

Additional Information

  • Returns that do not meet our policy requirements may be refused.

  • Shipping fees are non-refundable, unless the return is due to a defect or error on our part.

  • Lauren G Adams reserves the right to update or modify this policy at any time.

For any questions regarding returns, please contact us at Marketing@laurengadams.com.

Thank you for choosing Lauren G Adams.